See IRM 21.4.1.3.1, PATH Act Refunds, for returns meeting PATH Act criteria. will give you a personalized date after we process your return and approve your refund. If the taxpayer claims that the bonds were received but are now lost, stolen or destroyed, advise the taxpayer to contact the Department of the Treasury, Parkersburg, WV, 26106-7012, at 202-622-2000. The request for split refund will be honored if all of the following conditions are met: The refund is issued in the same cycle that the return is processed. Include an open or floating paragraph to advise the taxpayer they will need to claim the RRC on their 2021 tax return. TC 971 action code descriptions can be found in Document 6209, Section 8C, TC 971 Action Codes. If not, then thank him/her for calling and end the call. I dont know what that means. on IRS.gov, now includes a refund status tracker bar that will show you which processing status your return is in: Return Received no projected refund date is given, Refund Approved the refund date depending on direct deposit or paper check mailing is provided, Refund Sent informs the taxpayer of the date the refund was transmitted to the financial institution, or the date a paper check was mailed, IRS2Go (English and Spanish), our free mobile application for smart phones, Refund Hotline - 800-829-1954 - toll free assistors provide only if the taxpayer does not have access to a computer or the internet. Beginning January 1, 2017, accounts with a C- freeze in which the original or amended tax return includes EITC and/or ACTC, will not be considered for TAS referral when the request is for the refund to be released prior to February 15th (15th day of the second month for fiscal year filers). Be sure to: verify your filing date; check with your tax preparer If you filed a complete and accurate tax return, your refund should be issued within six weeks of the received date. It will take approximately 3 weeks for the IRS to receive the funds back from the bank and can be identified by TC 841. If during the conversation it is determined the taxpayer did not request direct deposit, refer to IRM 21.4.1.5.9.5, Taxpayer Expecting a Paper Check But Refund Issued as Direct Deposit. EFT (for paper filers) or an e-Filer and the refund has been completed using EFT. See IRM 21.1.3.3.1, Third Party Designee Authentication, for additional information regarding third party designees. A direct deposit indicator (DD) will post with the TC 846 and can be identified on CC TXMOD or CC IMFOLT as DD:9. If the taxpayer calls to report a questionable refund, and they have not filed a return, they may be a victim of fraudulent activity, such as a data breach, a possible scheme, or some other fraudulent activity. Leave detailed notes in AMS. We cannot provide any information about your refund. Unpostable condition is an unresolved UPC 126 RC 0 and is not viewable on CC UPTIN and the normal processing time frames have. Refer to the chart in Exhibit 21.4.2-1 (11), Command Code (CC) "CHKCL" INPUT, if the refund was issued during an accelerated cycle. Once resolved, the record will go to master file. The "77777" in the DLN automatically causes a refund check to be issued immediately in the same cycle to the taxpayer's address of record. To prevent direct deposit of the subsequent refund, input TC 971 AC 850 on the account when inputting the credit elect reversal (TC 832). If an error is found during Quality Review, the record will be returned to the ERS tax examiner to resolve. DO NOT access the taxpayers account or complete any research. Provide the appropriate return processing time frames. If this is the case, advise the taxpayer to allow up to 6 weeks from the IDRS refund payment date for receipt of the check. They are best used to validate past income and tax filing status for mortgage, student and small business loan applications, and to help with tax preparation. Current year balance due returns should settle in cycle 20, or when the balance due is paid in full, whichever occurs first. Also advise the taxpayer not to call before the normal return processing time frame have passed, as no additional information will be available. How many people are seeing "We cannot provide any information about your refund" Use this thread to share what you have found out and connect with others seeing this same message Here! Include an open or floating paragraph to advise the taxpayer they will need to claim the RRC on their 2020 tax return. Do not issue a replacement check for the third round of Economic Impact Payments. We will contact you by mail when (or if) we need more information to process your return. See Exhibit 2.3.15-18, ENMOD-Entity Posted Transaction Display, or Exhibit 2.4.19-2, Command Code REQ77 Response, for information on the placement of the MISC field on CC ENMOD and CC FRM77. Once the freeze is released, the account will reflect a Path Indicator of 2. No, and the normal processing time frames have not been met. Additional information on CC "FFINQ" can be found in IRM 2.3.13, Command Codes FFINQ, REINF REMFE. Include authentication results in AMS. The HAL Holds system can no longer be used to request an IMF or a BMF refund stop. After authenticating, TAC assistors should then follow the guidance above, If the caller passes, prepare Form 4442/e- 4442 to RIVO using category RIVO UP147 RC 8 MEFile Returns Only. TC 971 action code descriptions can be found in Document 6209, Section 8C, TC 971 Action Codes. Refund traces on these accounts will follow the same procedures as any other direct deposit. For non TPP calls, taxpayers may check their records and call back. No. If the taxpayer has filed their 2021 tax return, follow procedures in IRM 21.6.3.4.2.14.1, Recovery Rebate Credit - Adjusting the Credit, to allow the Recovery Rebate Credit to generate a refund to the taxpayer. The UPC 147 RC 6 or 7 is closed and the return was posted to MFT 32 (TC 971 AC 111 present on MFT 30) or was deleted (CC TRDBV shows "GUF VOIDED/DELETED" ), CC TRDBV/RTVUE shows partial or zero/blank return information, such as income, credits etc. If their paper check is not received within 5 weeks from the date of the TC 846, the taxpayer should contact us again and a refund trace will be initiated if the direct deposit refund credit has not posted back on the account. AT 6:59 AM IRS IS NOT OPEN !! This section outlines the research procedures to be used in responding to refund inquiries from taxpayers. Taxpayer must be referred to the financial institution or tax return preparer. Refer to IRM 21.4.1.5.7, Direct Deposit - General Information, for inquiries involving debit cards. TIGTA will confirm receipt with the taxpayer within 10 days. If the financial institution does not respond or is unable to return the credit, send a letter to the taxpayer explaining what happened to the requested direct deposit. Taxpayer believes they are not entitled to a refund. If the taxpayer inquires on the status of their refund and CC ENMOD indicates SCADDRESS, obtain the taxpayer's new address and input CC CHK64 to release the "S-" freeze. New comments cannot be posted and votes cannot be cast. RTN can be verified by checking IDRS CC IMFOBT. Please wait 5 days after weve sent the refund to check with your bank about your refund, since banks vary in how and when they credit funds. (20) IRM 21.4.1.5.7.1(7) Revised procedures to rule out IDT before referral to FI to avoid providing IDT information to the good taxpayer. When necessary, employees must order the return to verify the direct deposit account information. (3) IRM 21.4.1.4 Added Wheres My Refund and IRS2Go provide current processing year plus two prior year return information. This section covers the steps for locating the return on IDRS to determine if processing is complete and if the refund has been issued. Follow the procedures in IRM 21.1.3.2.4, Additional Taxpayer Authentication, and refer to IRM 25.25.12.7, Limited Direct Deposit Refund Procedures. Do not use information from CC "FFINQ" to advise the taxpayer that the return has been processed and the refund issued. (12) IRM 21.4.1.4.1.2.1 Updated procedures for UPC 147 RC 0. These leads may involve Treasury checks, refund anticipation loans or checks, direct deposits and pre-paid debit cards. **Say "Thanks" by clicking the thumb icon in a post. (2) IRM 21.4.1.4 Added note to advise of possible processing time frame delays to align with other IRMs and to remove the 24 hour availability of automated systems. Any portion being directly deposited into a bank account may be received before the bonds arrive by mail. If the taxpayer received the refund and a Letter 4464C, Questionable Refund 3rd Party Notification Letter, advise the taxpayer to disregard the letter. After completing procedures in 3b and 3c below, follow procedures in paragraph 4. The CC "NOREFE" must be input no later than Friday, August 9, 2019. A taxpayer's refund may be less than expected or not received due to an error or an item being disallowed on the return. Date of deposit is less than 5 calendar days prior. Non-TPP assistors see IRM 25.25.6.6, Non Taxpayer Protection Program (TPP) Telephone Assistors Response to Taxpayers. However, the CADE literal is not an indicator that the refund was processed through Cade. The RTN for savings bonds is always 043736881. It is extremely important to consider the refund statute expiration date (RSED), prior to responding to the taxpayer. If the account has a TC 971, AC 152 posted, normal processing time will increase by one cycle as this action causes the return to re-sequence for one cycle. It also contains information on what to do if the refund was not sent or if the amount differs from that expected, as well as other special conditions related to refunds (i.e., deceased taxpayers, separated taxpayers). If unable to fax, they should immediately write to the address on the letter requesting an extension, and include a copy of the letter. How to amend (change or correct) a return you' How do I fix e-file reject IND-031-04 or IND-0 Premier investment & rental property taxes, Includes errors, such as incorrect Recovery Rebate Credit. If the case is closed in ERS, the case cannot be referred. These accounts will not show a C-freeze. Internet refund fact of filing (IRFOF) is an Internet application that provides Form 1040 series taxpayer access to the status of their refunds via the Internet. When providing a pre-populated Form 3911, verify all information is for the correct taxpayer. See Q&A below. See IRM 21.4.1.4 (3), Refund Inquiry Response Procedure, for normal processing time frames. Advise the taxpayer that this is not a toll free number. Confirm the taxpayer responded to the requested information by verifying paragraphs used in the letter. For information on processing the documentation once received, see IRM 21.5.3, General Claims Procedures, and IRM 21.6.6.2.20.2, Processing Decedent Account Refunds. If the taxpayer does not meet oral statement, advise the taxpayer to complete Form 8822, Change of Address. The taxpayer is not liable for ES, and he/she erred in entering the overpayment as a credit elect. CC NOREFP will resequence for 14 days for daily IMF accounts and, depending on the day of input, up to 20 days for weekly IMF accounts. If CC TXMOD indicates an open control base, see IRM 21.5.2.3, Adjustment Guidelines - Research, for guidance. Requests received on or after March 1 can be considered ONLY if one of the conditions below apply: There was an error in processing that can be verified, or. The error is resolved within one day. See IRM 25.23.12.4.1, Telephone Inquiries Regarding Identity Theft Victim Assistance (IDTVA)Tax-Related Cases, for additional information. Some e-filed returns are accepted before the publicly announced start date for accepting and processing electronically filed returns. Advise the taxpayer we are experiencing delays. says that were still processing your return, our representatives wont be able to give you a specific refund date. The following are the codes where the suspense period has expired with no response for additional information - Transferred to workable suspense: 321 Taxpayer Correspondence has been sent and no response received, 322 International Taxpayer Correspondence has been sent and no response received, 324 ACA Correspondence has been sent and no response received, 325 Taxpayer Correspondence for Shared Responsibility payment sent with no response, 330 The document has been referred to Examination, 331 The document has been referred to Statute Control, 332 The document has been referred to Entity Control, 333 The document has been referred to Fraud Detection Center, 334 The document has been referred to Accounting, 337 The document has been referred to Examination. Refer to IRM 2.3.47, Command Codes INOLE, EOGEN, and SPARQ for complete CC "INOLES" screen information. Before discussing any tax information, you must be sure you are speaking with the taxpayer or authorized representative. Resolve case if the necessary information is included. However, no returns are processed until the announced date, therefore no time frame calculation should start before the publicly announced start date for those early returns. They did not request direct deposit and the RTN and account is not theirs, Prepare Form 4442\e-4442, Inquiry Referral, to the Refund Inquiry function of the issuing campus and advise taxpayer they will be contacted in 15 days. CADE/CADE 2 cycle dates will carry an additional two digit field to indicate the day of the week processing occurred. Refunds on original returns can also be stopped by using CC NOREFP prior to the posting of the return on IDRS. See IRM 21.5.3.3.1, Locating Amended Returns (Form 1040-X), for additional information. See IRM 21.1.3, Operational Guidelines Overview. IRS addresses and fax numbers are provided to the taxpayer when the form is offered. Review account to determine whether or not an erroneous refund occurred. Authenticate the taxpayer's identity and conduct account research to assist the taxpayer. The Office of the Comptroller of the Currency (OCC) is an agency of the U.S. Department of the Treasury. Use the CC "NOREFP" to intercept erroneous refunds and update the Refund Information File (RFIF). Prepare Form 4442/e-4442 and fax to the appropriate ERS/Reject Unit. CC TRDBV will have the necessary information to identify which unpostable and reason code was used on the original return if the unpostable is no longer showing on IDRS. The following chart is provided to clarify when CC NOREFP can be used to stop a refund resulting from a transaction (e.g., TC 290 .00, TC 571, etc.) Savings bond purchase request was not allowed because the requested amount was not divisible by $50. They are fast, accurate and available 7 days a week from any computer with internet access, AND the information provided is specific to each taxpayer who uses the tool. See IRM 21.5.3, General Claims Procedures, and IRM 25.6.1.10.2.6.3, Informal Claims, for information and guidance. If taxpayer is not entitled, advise taxpayer to return voided refund check with an explanation. See IRM 25.12.1.2, How to Identify Delinquent Return Refund Hold, for additional information. Raise your hand if you still haven't received your federal unemployment tax refund. The refund amount from the original return should always be used when accessing WMR. Accounts meeting the PATH Act Section 201 criteria will have a C- freeze generated on the account and will carry an Indicator of 1, 2, or 8. For additional information on refund inquiries, see IRM 21.4.2, Refund Trace and Limited Payability, and IRM 21.4.3, Returned Refunds/Releases. Be sure to: verify your filing date; check with your tax preparer or tax software provider; or verify you received your electronically filed acknowledgement e-mail. Check Where's My Refund in mid- to late February for your personalized refund status. In order to process a credit elect reversal for IMF accounts, the request must be received: Before the tax return has posted for the year where the credit elect was applied, AND, Before March 1, of the year following the year to which the credit was applied. If they request that you send the form, offer the alternate methods for getting the form located in IRM 21.3.6.4.1, Ordering Forms and Publications, If the taxpayer does not meet oral statement, advise the taxpayer to complete Form 8822. What does pending mean? Refund traces on these accounts will follow the same procedures as any other direct deposit. In the case of a split refund, one refund may be issued as a direct deposit and one refund may be issued as a paper check if the financial institution is rejecting the deposit. If either the RTN, account number, and/or taxpayer name of the deposited refund does not match the information found in TCIS, IDRS or the tax return information, or if TCIS does not match IDRS and the IRS caused the error, complete the following: Issue a manual refund to the correct taxpayer as soon as possible to make the taxpayer whole and limit credit interest. If the UPC 126 RC 0 posted to the account more than 14 days prior to the date of the call, see IRM 25.25.6.6.2 (3), Procedures for when the Caller has not Received or Lost the Taxpayer Protection Program (TPP) Letter, follow instructions under NOTE. Form 1040-X should be on IDRS within 3 weeks from the date filed. If the taxpayer claims non-receipt, and IDRS indicates the refund was a myRA, provide the following appropriate phone number:

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