Restart your router again and power the device back on. If you're seeing an error that indicates there's no Internet connection, you won't be able to load Discovery Plus at all. discovery+ is the streaming home of Food, Home, Relationships, True Crime, Paranormal and so much more. Log in to your Verizon account. Discovery Communications Lots of network connectivity issues can be solved simply by rebooting components like the modem and router. iPhone v. Android: Which Is Best For You? Now, in order to fix the problem, there are a few steps you need to take. Relaunch the Discovery+ app and try to play the content again. Published by Discovery Communications on 2022-09-14. discovery+ is the streaming home of Food, Home, Relationships, True Crime, Paranormal and so much more. Reopen the Discovery+ app and try to play the desired content again. Want to know more about us? Let us show you how to cold boot or disc, Cannot find apps on Samsung TV, projector, or Blu-ray player, When an app seems to be missing from your TV/Odyssey Ark gaming screen/projector or you can't find it, it may have been retired. I did not cancel it. Method 2: Log in with username and password It might be that the service is down, but it could also be something haywire on your side of things. 1. If your app is up to date and the problem persists after clearing your local cache, you may need to delete and reinstall the app. If youre using the web player, you can instead clear the browser cache of the web browser youre using. Why. I cancel my subscription. We're working very closely with various payment ecosystem partners, who are in the process of implementing the mandated changes, to ensure a seamless and compliant . Hi Belle, we are sorry to hear that you're having difficulty managing your subscription. Sometimes an evil twin attack can cause trouble, mainly when you're using public Wi-Fi. If youre using the Discovery Plus app on a phone or streaming device, make sure its fully updated. Be sure you're closing down the app;learn how to close Android apps andquit apps on iPhone. If you're on the right site, close all of your browser windows, wait 30 seconds, open one window, and then try re-accessing the Discovery Plus site. Try placing your router up as high as possible, and keep it away from sources of interference. Check our help page for step-by-step instructions on how to change your DNS. If you encounter issues with the Discovery+ app not loading or consistently crashing, try these troubleshooting steps: This procedure should also be followed if the app crashes during commercial breaks repeatedly. Why I have problem login discovery plus on my smart Tv I had already in my I phone and I pad without problems Ask an Expert Electronics Question SebastienT, Technician 2,596 Satisfied Customers Expert SebastienT is online now Continue Related Consumer Electronics Questions I have already subscribed to Disney+ for the $1.99 1st mo. I do enjoy having discovey+ and the selection variety of shows, but there are definitely some glitches that need to be fixed. Apologies for any inconvenience caused. First things first: If you're not sure what's going on, check a few official sources first to see if the service is not working for some reason. Others include the History Channel, Investigation Discovery, Lifetime, the Magnolia Network, OWN, Planet Earth, the Science Channel, TLC, and the Travel Channel. Her work has appeared in Mashable, TechRadar, and many more publications. Its pretty annoying :(. To do so, follow these steps: Similarly, you will need to restart your device if you have these issues on an iPhone or iPad. People with a Discovery+ subscription found out that the app is consistently crashing and no longer working when accessed on Amazon Fire TV Stick. Register Your Account. Discovery, Inc. entered the streaming foray in Editor's note: Some of . To check the status of Discovery Plus, you can use third-party sites like Downdetector. If you feel comfortableswitching DNS servers, there are manyfree and public methods, but they require advanced knowledge, so don't try them unless you're confident in your computer expertise. Also, you may want to contact the Discovery Plus support team and give them all the details, in case there are bugs that need squashing by their developer team. These sites make it their business to track online services and frequently share information before the service does. Discovery Plus just points me back to Roku. that's *IF* I get ANY response from Discovery Plus. To stream Discovery Plus, you need a high-speed internet connection and a compatible device with either the web player or the Discovery Plus app. Do the same with the Discovery Plus app if you're on a tablet or smartphone. I have the same issue. To begin a new stream on your device, you will need to stop using Discovery+ on one of your other current streams and hit play on your desired device. Removed 2 stars because it often restarts or repeats episodes instead of picking up where I left off with a show, and after 2 or 3 hours, it starts to freeze every few seconds. Restart your router again and power the device back on. There are multiple reasons why Discovery Plus keeps freezing. Check your computer for malware. Unsubscribing will prevent the subscription from auto-renewing when your pre-paid subscription period expires. Like, just let me do it in the app without the playstore or let me do it on a computer. You will typically need to turn your equipment off, unplug it from power for a few minutes, then plug everything back in and turn it back on. If its too slow or intermittent, then Discovery Plus wont work. Check your WiFi connection. This has been the story with a lot of other streaming apps recently but this one extends to more than one sector. Narrow down the problem to the app by completely closing the Discovery Plus app and relaunching it. Not sure what to do now. There's something for everyone! This app may share these data types with third parties. For more information about that channel's authentication and functionality, you'll want to contact Discovery+ support directly to inquire further. Activate Credit Card. Jeremy Laukkonen is automotive and tech writer for numerous major trade publications. Sometimes an evil twin attack can cause trouble, mainly when you're using public Wi-Fi. Silver Spring, MD 20910, https://corporate.discovery.com/privacy-policy/. As of October 2022, you can subscribe to Discovery Plus for $4.99 per month with limited ads, or $6.99 per month with no ads. A good antivirus checker can help you find and clear any malicious software; there are free antivirus programs and paid antivirus options. Support is also available on your mobile device through the Samsung Members App. Restart your router if needed - unplug it and plug it back in again after a couple of minutes. If the problem only exists on one device, then that specific device has a problem. Can't access Discovery Plus? Clear the cache. Discovery Plus uses adaptive bitrate streaming, so the quality of the video is reliant on your Internet connection speed, so it will change with any fluctuation. A place to discuss the discovery+ streaming service! Kendra began her writing career over 5 years ago. 8. Learn how the long-coming and inevitable shift to electric impacts you. iPhone v. Android: Which Is Best For You? Thanks, Danny Danny R. Roku Forum Moderator 0 Kudos Reply If you're having any issues that we haven't covered, let us know and we'll look into them. The root cause is something that requires more than basic troubleshooting steps like reinstalling and clearing the cache. Get the Latest Tech News Delivered Every Day. whats up with your app not working on Watch offline with Downloads now available on Android devices. Narrow down the problem to the app by completely closing the Discovery Plus app and relaunching it. Only professional installers have access to this method of installa, Voice on TV or projector announces everything I do, Samsung provides many accessibility options for our customers. What happens when you want to watch CNN Originals on Discovery+, or you just want to catch up on your other favorite shows but don't have an internet connection? On the sign-in screen, select "Forgot Password?" Enter the email address you used when signing up for discovery+. Please contact us via Live Chat for a faster response. The Lacking Security Issues That Will Sour Your Discovery Plus Experience, How to Cancel Your Discovery Plus Subscription on Desktop, Android, iOS, Apple TV, Amazon, Provider, How to Logout of All Devices on Discovery Plus, Discovery Plus Keeps Buffering / Freezing / Fuzzy Video / Black Screen Issue: Heres How to Fix It, How to Watch The Apprentice 2023 (Season 17) Online From Anywhere, How to Watch Winter Love Island UK 2023 Online: Free Live Stream Season 9 from Anywhere, How to Watch Home and Away 2023 Online for Free from Anywhere. Getting both of the ad-supported versions totals $14.98 per month . Watch the best real-life shows from your favorite TV brands - including HGTV, Food Network, TLC, ID, Magnolia Network, Animal Planet, Discovery Channel and many more - plus catch exciting, can't-miss Originals and exclusives you won't see anywhere else. Head here. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. Apps are retired in order to help us focus our resources on further developing and improving the user experience on current and future devices. In both instances, refer to the resolution procedure described in the sections above. Disney+ outages reported in the last 24 hours If you're experiencing some annoying playback issues that won't let you enjoy your video, like the video freezing up, endless buffering, the content getting fuzzy, or simply facing a black screen, there are some solutions. Navigate to discoveryplus.com on your computer. Instructions for correcting the conditions that cause the screen to display each of these error messages are available in this guide. Fully close the Discovery Plus app and restart it. As per reports . Restart the device. Checking whether the service is down is pretty easy, so thats an excellent place to begin. selection. Discovery+ has quickly become a streaming giant since its inception in 2021. Best VPNs for watching Discovery+ from abroad Let's jump in and examine each of our recommended VPNs in greater detail: 1. Sometimes, but rarely, there might be an issue with the DNS server you're using. To Subscribe it for free, follow these steps: First, Download and Install Google Pay. Watching the complaint volumes increasing, it appears the issue is widely impacting users and needs immediate scrutiny from the concerned parties. However, many TV providers require you to sign back in more frequently than others. Discovery used to be a top channel, not anymore, it has totally diluted it's programming with shows such as Homestead Rescue, Dirty Jobs and those two shows about so-called game wardens which are just another version of cops arresting idiots, terrible cheap shows that are so formula, dull, depressing, boring and lame. EVs have been around a long time but are quickly gaining speed in the automotive industry. You can reach Discovery+ support here: https://help.discoveryplus.com/hc/en-us. Just drag the text your bookmarks bar : Down Right Now? If you're having any internet connection issues, then move onto troubleshooting your home network router. Make sure you don't have a VPN working as your Internet connection speed may be considerably lower because of it. For example, connect a desktop or laptop computer to your router with an Ethernet cable, and check to see if Discovery Plus works. Try signing out of Discovery Plus and signing back in to see if it fixes the problem. Disney+ (Disney Plus) is a video streaming service, offered by Disney. Sign out and back into Discovery Plus. Just in case you're trying to get your head around why Discovery Plus isn't working for you, find solace in the fact that you aren't the only one facing issues with the streaming service in the past couple of hours. First, you should close the app completely and relaunch it. Discovery+ allows for four simultaneous streams per account. Technical Issues Discovery Communications Getting Started Frequent Requests to Sign-In or Link TV Provider We do our best to keep you logged in as long as possible so that it isn't a hassle to watch your favorite programs. Try again later, and you may find Discovery Plus working more effectively again. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. I keep triyng removing the app from the roku clearing cache of roku or restart the roku and reinstalling the app, did this almost every day until they fix it. Channels on Roku are maintained by the channel developer themselves. If youre using the app on your phone or streaming device, there may be an operating system or firmware update available. https://help.discoveryplus.com/hc/en-us, I really like the selection of shows on the app, the price is great and I don't find the ads excessive. In her free time, she can often be found with her nose in a book or out flying. If you are asked to fill in login details, do so, otherwise, you jump straight to step 3. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. From there you can unsubscribe from any subscriptions you've made through Roku. If you're trying to watch Discovery Plus on your smartphone, restart it to see if the issue was with your phone rather than Discovery Plus. I have a problem with Discover Are you also having issues? Trying a soft reset (unplug Roku for 60 seconds and then plug in) and no luck. Clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. Wait it out. Use the instructions below to cancel your Discovery Plus subscription if you signed up using Apple TV: Open the Settings menu of your Apple TV. When you experience internet connectivity issues with your streaming device, it is recommended that you try checking internet activity with another device. Find the "Account" section at the top and click on the "Add-ons & apps overview" menu item. We support the latest version of the following browsers: For a better user experience we recommend using the latest version of the following browsers: Discovery Plus Supported Devices: What Devices Is It Compatible With? If any of those components has a problem, then Discovery Plus wont work. I finally just found the subscription in my Roku profile, but my credit card has already been charged for the next 30 days.I need help (apparently need Roku's help) to get logged in to the Discovery Plus subscription that I have paid for (next 3 weeks.) To clear cache and data, open the Settings app and navigate to . Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. Did You Know You Can Buy a $500 Machine Just for Cleaning Records? Confirm your choice by selecting " Cance l". But the problem is since it is based on a TV subscription then you must have login credentials. Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. I need Roku's help, PLEASE. Free standard shipping, exclusive offers and financing options. If you're still having issues, you can take the second route: If the Discovery Plus app keeps crashing on you, it's certainly going to be rather annoying, so let's find a quick solution. Michael Heine is a CompTIA-certified writer, editor, and Network Engineer with 25+ years' experience working in the television, defense, ISP, telecommunications, and education industries. Disable video enhancer and vibrant color effect. Here's how to tell. Safety starts with understanding how developers collect and share your data. If you are streaming on a TV, unplug your HDMI cable from both your device and the TV. Contact your internet service provider. Go back to whatever you were binging on. Reopen the Discovery+ app and attempt to watch the content again. Secure Account Log In. Launch the Discovery Plus app or reload the browser page. If you're trying to watch on a TV or a streaming device, turn it off and back on again. Watch the best real-life shows from your favorite. Restart your device. Try a wired internet connection. Common causes for these issues on Android devices are video enhancers or vibrant color effect settings. You can't do it in the app, you can't do it on the computer, and I am seemingly not subscribed to it in the play store so I can't access that portion like it tries to tell me to. Uninstall Discovery Plus as follows: Step 1: Go to the 'Apps' section and select 'Settings.' Step 2: Locate the Discovery Plus App. Hi Autumn, this is not the experience we want you to have! Slack has 30+ years' experience writing about technology. Choose " Subscriptions ". Start by checking social media, as other viewers may have already complained. These issues could be due to a problem on your end or with the Discovery Plus servers. "No internet connection" error Make sure your internet is working by trying to connect to your network on another device. If you are removing a subscription channel billed to your Roku account, you must cancel the subscription first before you see theRemove channeloption. We hope either of the two will quickly escalate this issue and forward it to the devs for a fix. We understand how frustrating it can be and want to help try to fix it. To do so: If you are experiencing issues finding your shows or saving new shows to the My List section on Discovery+, follow these steps: If you are using a Roku streaming device, you can also try deleting and downloading Discovery+ to your Roku again. To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your Till then stay tuned for more info. What Is DALL-E and How Does It Create Images From Text? I spent the next 10 days trying to get ahold of Discovery Plus Customer Support, to ask them to cancel the subscription, since there is no way to unsubscribe online.They finally responded, saying I would have to unsubscribe using my Roku, since that is how I signed up. If youre using the web player, check for any available operating system updates. Let's see what we can do about this. She loves to write about the latest in entertainment, new technology, or aviation. Try these tips to see if you can get things up and running again. Reboot your router. Billing and Account Management. Doing this fixes the issue often. Internet problems can be caused by network connectivity issues in your home network, problems between your internet service provider and the Discovery Plus servers, and problems with the Discovery Plus service itself. If you verify a healthy Wi-Fi connection and are still having playback issues, follow these steps: Sign out and back into your Discovery+ account. Roku Community Streaming Expert The solution to this problem is to restart the app on your device, which clears the cache and provides a fresh start, resulting in improved performance.. Scroll down to the . Check your internet connection. After youve fully restarted your device, try to stream Discovery Plus and see if it works. Does this clear up the issue you are seeing? Your device may need an update. Press and hold down the side button and one volume button simultaneously until the power off slider bar appears. Or create an account. Thank you for highlighting this to us. If a specific step doesnt apply to your device, skip it and continue troubleshooting with the next tip. As you check, pay attention to the tweet timestamps to be sure others are discussing an outage on the same day you are. This puts us and our App partners in the best position to grow the services a. Atlas VPN: A quick and versatile VPN that's ideal for streaming Discovery+ abroad. Power back on your device by pressing the sleep/wake button. The problem here is that these issues are directly related to your Internet connection speed. Installed it a couple of times. Go through all that and says my email or password not right. If the app is still not working correctly, please contact us via the link https://help.discoveryplus.com/hc/en-us/requests/new so that we can troubleshoot! Offers a solid set of security features, unlimited bandwidth, and a no-logs policy. When you make a purchase using links on our site, we may earn an affiliate commission. Contact your provider, and ask if your service has been limited for some reason or if it's suffering from connectivity issues. Having the same problem. 6.4K subscribers in the DiscoveryPlus community. To fix this issue, you must turn off those settings. Once your player starts up again, add the channel back once more. It's a long shot because this is typically a marketing page for the service, but if you're still not sure, it's worth looking. We endeavor to maintain our websites in-line with the Web . Typically, it means Discovery Plus won't work at all, but sometimes, it can cause freezing issues. The only way I know to fix the issue is to close discovery+ and restart it. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet. When things go wrong, the Twitterverse knows. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. iPhone and Android have different ways of closing apps. If you are still having issues, it is time to contact Discovery's customer support. This website uses cookies to ensure you get the best experience on our website. If no bar is displayed for a specific time it means that the service was down and the site was offline. Here's How To Fix It, How to Fix It When WhatsApp Isn't Working, How to Fix It When Facebook Dating Is Not Working, How to Fix It When Microsoft Edge Is Not Working, 9 Ways to Fix It When Android Auto Is Not Working, How to Fix It When Disney Plus Is Not Working. Change your password. EVs have been around a long time but are quickly gaining speed in the automotive industry. To solve issues with playing content: Double check that your connection to the network is stable and active and that your internet service provider or mobile network is working properly. Log into your Roku account via https://my.roku.com/account/subscriptions. His ideology exhibits a blend of hard work, with fun. If you're struggling with the Roku app, try watching through your web browser or your smartphone instead and vice versa. Change your email address. Some issues fix themselves, which is frustrating at the time but valuable too. Roku should just fix the problem with Discovery, and automatically re-add the channel, if that is, in fact, what will fix it. The developer provided this information and may update it over time. Once added to your toolbar, this button will let you to check the status of a site from your browser's toolbar. Download the Discovery Plus App. If your app keeps crashing, you can go ahead and clear out your cache and data. The app reportedly kicks out everyone whos trying to sign in to the app. I do NOT know what to do next. Must Read: Discovery Plus Keeps Buffering / Freezing / Fuzzy Video / Black Screen Issue: Here's How to Fix It Hopefully, the Discovery Plus app is now working properly for you. Jonathan Fisher is a CompTIA certified technologist with more than 6 years' experience writing for publications like TechNorms and Help Desk Geek. 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