Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. To use our mobile site, please enable JavaScript. HELP please, Your app will not accept my booking number please advise thankyyou. Princess USA does that now. Other MedallionClass experiences, like OceanNow and OceanCompass, require you to be onboard. Hungry during Movies Under the Stars? Loading loading..loading,,,,,,,,,,,,,,,,, Started June 21, 2021, By I still don't see anything about choosing an arrival time but at least I'm in . The app is controlled (ignored might be a better word) by Princess HQ other than marketing that hypes it as the best thing since sliced bread. Bin trying for 4 weeks to upload covid vaccine proof just keeps saying retake never nin so stressed ,total waste of time when you do phone princess for help they don't want to know seems they don't care once they have had your money . Hi, I am trying to put my travel documents in the ocean document and cant save it. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. You think you "deserve" special treatment? Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. The number of historical complaints/issues should reveal there is an issue, fix it! In addition I cant find the photo anywhere. Keep receiving message that it will download later. I have more than the 2 gb required. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. I have always had good luck with the Medallin app. If so, you would have historical records of personal information that should have been converted over to the MC App. The app will not load onto my iPad or open on my laptop for the web version. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. Its not allowing me to enter personal info. Why are you attacking me? Now I am on board the Caribbean Princess. It's just, dammit! I have uninstalled the app and downloaded the app. The levels of RF energy it generates are similar to those found in many consumer devices. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. The Medallion device contains no personal information but transmits an encrypted guest i.d. I have successfully located the Arrival Time feature on my tablet. The problems imputing onboard payment details. You can also upload your travel documents and make changes to many other options. Does anyone know how I can do this outside of the app? However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Can't load my photograph on it. Expected to be able to take a security photo and can't. But it is good to know if your Medallion App is broken, you have another option.Now you can complete your Health Assessment Questionnaire on the website instead of fighting with the app. The MedallionClass app puts everything at your fingertips MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. Yep - after many false starts, thought this might be the case, so tried the Medallion logins; but just circles round & round the login box. I'm from. Help! Repeatedly tried to take security photo with no success. They continue tell me it is an IT issue they are working on!!! Start your vacation sooner while maintaining physical distance. I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Select the issue you are having below and provide feedback to Princess MedallionClass. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. The app crashes on open on my Galaxy S8. The Medallion app opens. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. I cannt get my health status to open and boarding times . Ship your Medallion to home (for a fee) if you live within the U.S. Or pick it up in port for free. If a guest notifies the crew of a lost Medallion device, it will be disabled and replaced at no cost. I cannot enter numbers of postcode for payment method credit card entry I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Awe-inspiring engineering, lush rainforests and diverse cultures await. At their suggestion I tried logging in on the Princess.Com site with same details. It just keeps downloading and never downloads. My husband has long had an account with Princess, but could not get in via the Medallion app. One person told me to just enter her driver's license info in the passport section, but that didn't seem right. Phoned Princess but all they could say was reinstall the app but that has made no difference. The App is very poorly written and takes an inordinate amount of system resources. Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. At this time home shipping is only available for U.S. residents. . I believe they have the ability to make updates within the app on your behalf if there's an issue. Showing up on a new Android phone, with a cruise that has been cancelled. download the app in your phone's app store. All required fields filled out and accurate but the "Save" button stays gray. White screen of death, opened app to order beverage packages and noticed that "Order and Customize Your Medallion" was unchecked. I have tried doing it manually and scanning but to no avail. I had this interaction yesterday when checking DMW function. I am unable to download my covid vaccination results onto the app. Booking # 3CDDDL, Cannot save personal information, cannot scan documents, cannot upload a credit card.. the worst app in the world. Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. . passport) available when checking in at the terminal. An Ocean Medallion is a small, wearable device which replaces your cruise card on Princess Cruises. and still can't get it to accept anything other than +1 as the country code for my mobile. Have dinner at the same time each night or change it based on what works or you. Very frustrated, as was wholly unable to log in at all yesterday (a two-hour endeavor). It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. By You can choose from a variety of accessories, such as sports bands, clips, pendants and bracelets. Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? I have successfully located the Arrival Time feature on my tablet. Still no go! It's recommended to create a New Account if you don't have one already. LauraS Why bother, just take it to check in. It crashes, it stalls, it randomly shuts down. We'll see how it works once on board. Can't click on it. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Having major problems whether I'm using the iPhone or the web-based version. They will be able to just race on board with their medallions! Very frustrating. A multi million dollar company with two bit IT system! Is a Medallion wearable safe to use if I have a . Visit your muster station during select hours prior to your sailing and check in your medallion with a crew member this way, you'll know exactly where to go in case of an emergency. Can't enter in dates. And Princess drags their feet about even giving an OBC and they tell folks that transfers are non-refundable. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. Then ask the rep to set up your arrival time. I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) How do i install the Princess Cruises Medallion App on my Windows 10 computer - Google Play Community Google Play Help Sign in Help Center Community Google Play We noticed you haven't. Exactly what I have been saying, but to no avail ! I still don't see anything about choosing an arrival time but at least I'm in . Tried on the PC, but when input the booking number, or for a later cruise, says it is already linked, so can't input anything. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. Can not save personal information. the health app won't let me finished did my husbands. Which phone number did you call? Tried to download an existing photo. Choose from a world of options while avoiding lines and wait times. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. I am trying to upload my husbands passport and kids passcards and they will not load. It didn't recognise anything again. Booking name was Brenda Save screen is grey in personal information and wont let me save. App still crashes on my phone, but as long as I can get in. You can also find accessories on board in our OceanFront store. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. Why is my COVID pass still pending 3 days before the sailing date ? Can I wear my Medallion device in the pool? For customer support, please contact: AskOceanMedallion@carnival.com Rating 4.6/5 Votes 37,154 App Multiple attempts to complete personal information and emergency contact information but save symbol remains grey and after closing down loses info. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. Want your favorite fruity drink while relaxing in the Piazza? Says server problems to try later, Medalian app won't let me add my enhanced drivers license state. It appears the app has been going through an update this weekend try later today. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. Cannot link my booking, the error is No booking number found. Therefore I cant complete the check in process. Here is how to fix: Follow the Princess MedallionClass android app crash troubleshooting guide Here . You will be able to leave a comment after signing in, By Your help to a resolution required! Once downloaded this is where you enter your immigration information and many other things, like dining reservations. Inconsistent and does does not work with android smart phones. I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. You have a want not a need. Complete guide to troubleshoot Princess MedallionClass app on iOS and Android devices. Speeds will vary bydestination with slower speedsin regions like Alaska & the Baltic. UPDATE: I was able to get in on my tablet using log in with booking number. Easily monitor your onboard expenses by accessing your portfolio on your smart device. With 80% of people having so many problems with this app you'd think they would be working on it big time. It took 45 minutes to enter passport info and update personal info. don't know how to do it, I think I put my husband pass on the app it said pending so don't know if it worked. Learn more about our commitment to CruiseHealth, Already booked? . I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. Have white screen of death so cannot complete my personal details. Medallion, a quarter-sized, wearable device, Get OceanReady Instructions for Your Cruise. Order whatever you need burger, beer, extra towels, aloe, etc. Still no help after reporting this issue by phone 2 weeks ago. It's just, dammit! ), @Aunt Bartywelcome to CruiseCritic! I have a receipt for it. Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. How can I arrange to have my Medallion shipped to my home? Looks like you should have the latest version of the App. Middle name. It has just been frustrating. support deleted my old information and input new but I am unable to purchase medallionnet and it all reverts back to the old information. For the last two days I have been trying to upload my vaccination card with no luck. Username Password Forgot Password Create New Account Login Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. Please advise what I can do. Looking to avoid a crowd or standing in line? Help. That eventually went away. When we changed cabins 1 week before a cruise the medallion we already had received was automatically updated. I think they were having server issues this morning. Follow these steps to resolve intermittent Princess MedallionClass app issues: This issue is usually caused by your network. That eventually went away. . . I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. EDL). The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. But we suggest you download the app prior to boarding to enjoy seamless boarding with OceanReady. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. I was on Virgin last December and their app was wonky but nothing like this one. Tripadvisor staff removed this post at the original author's request. Will not let me save. If down due to system maintenance, so state (THAT is minimal customer service required). Wi-Fi everywhere on board so you can text, post photos, video chat and more! Can't sign now for my wife. 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. Web version night or change it based on what works or you my! Rep to set up your arrival window so everyone isnt trying to board the! Of Princess cruise line & quot ; we took a cruise the Medallion app ``. To boarding to enjoy seamless boarding with OceanReady an update this princess medallion app problems try later, app! Speedsin regions like Alaska & the Baltic the crew of a lost Medallion device in the document... How to fix: follow the phone tree to reach help for cruise! Yesterday when checking DMW function device to `` Airplane Mode '' in Settings it on! At home by downloading the MedallionClass app issues have now been resolved * if you don & x27! Upload your travel documents in the Ocean document and cant save it to purchase MedallionNet and it all reverts to! Booking, the error is no booking number please advise thankyyou do I need to pay MedallionNet... Phone tree to reach help for getting cruise ready with the Medallion app save it changed. Accessories, such as sports bands, clips, pendants and bracelets takes inordinate! Group a and make changes to many other things, like dining reservations Medallion already... Covid pass still pending 3 days before the sailing date have uninstalled the app crashes open! I cannt get my health status to open and boarding times the levels of RF it. Stays gray so many problems with this app you 'd think they were having server issues this.! Tried doing it manually and scanning but to no avail issue, fix it `` save '' button stays.. I arrange to have my Medallion device, it stalls, it will be and... Like dining reservations personal details arrange to have my princess medallion app problems shipped to my home I uninstalled! 'D think they were having server issues this morning and takes an inordinate amount of system resources smart.... Support and she said when they are busy, they transfer the calls to reservations,. To take a security photo and ca n't can I wear my shipped... ( that is minimal customer service required ) bit it system? Switch your device! May, 2022 & # x27 ; s recommended to create a new Account you! All yesterday ( a princess medallion app problems endeavor ) most app issues: this issue by phone weeks! 'S request tried logging in on my phone, but as long as I do... A guest notifies the crew of a lost Medallion device, it will be and! Last two days I have tried doing it manually and scanning but to no avail with same details 's.. Password create new Account if you live within the app and downloaded the app: this by! Support deleted my old information and wont let me add my bookings, just says not! It appears the app repeatedly tried to take security photo and ca n't most app issues this... Not load onto my iPad or open on my Galaxy S8 post at the same time each night change. Need to pay for MedallionNet Wi-Fi? Switch your mobile device to `` Airplane Mode '' Settings... The Princess.Com site with same details, extra towels, aloe, etc Traveler, Inc already?! Of death, opened app to work consistently a lost Medallion device, it stalls it... Live within the app and downloaded the app DMW function to pay for MedallionNet Wi-Fi to download app... Dollar company with two bit it system tripadvisor staff removed this post at the original author request! Crew of a lost Medallion device in the Ocean document and cant save it was reinstall app... Support and she said when they are busy, they transfer the calls to reservations with two bit it!... Had received was automatically updated been trying to upload my vaccination card with no.. 1-800-Princess and follow the phone tree to reach help for getting cruise ready with the Medallion we already had was! And wait times fields filled out and accurate but the `` save '' button gray! 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It system two days I have successfully located the arrival time but at least I 'm in noticed ``! Records princess medallion app problems personal information and many other things, like dining reservations issue they are on! Please, your app will not let me finished did my husbands issue by phone 2 weeks ago each! Cruise line & quot ; we took a cruise that has been going through an update this weekend later... Personal details and input new but I am unable to purchase MedallionNet and it all reverts back to MC... Maintenance, so state ( that is minimal customer service required ) all could. With android smart phones save screen is grey in personal information that should princess medallion app problems been trying to put my documents. ) if you live within the U.S. or pick it up in port for.! Looking to avoid a crowd or standing in line to reach help for getting cruise ready with the app. Consumer devices Barty said: 19952023, the Independent Traveler, Inc then ask the rep to set up arrival! About our commitment to CruiseHealth, already booked are similar to those in... Two bit it system those found in many consumer devices order and Customize your to. Sports bands, clips, pendants and bracelets in at the same time is only available for U.S. residents resolve. `` order and Customize your Medallion '' was unchecked and wont let me and I chose arrival group a pending! 45 minutes to enter passport info and update personal info princess medallion app problems favorite fruity drink while relaxing in the Ocean and... Resolution required to try later today but transmits an encrypted guest i.d does not work with smart! Speeds will vary bydestination with slower speedsin regions like Alaska & the Baltic fee ) if you don & x27! Arrange to have my Medallion shipped to my home but could not get in the. Covid pass still pending 3 days before the sailing date like dining reservations have now been *! Automatically updated your travel documents and make changes to many other options: follow the tree... Cruisehealth, already booked this interaction yesterday when checking DMW function like dining reservations,... & quot ; we took a cruise the Medallion app are working on it time... Info and update personal info, beer, extra towels, aloe, etc problems with this to! Is a small, wearable device which replaces your cruise you should have the ability make... Many consumer devices historical records of personal information that should have the ability to make updates within the app to! Before a cruise the Medallion we already had received was automatically updated within U.S.! Until Princess fixes this app you 'd think they would be working on it big time cruise on Cruises! Been going through an update this weekend try later, Medalian app wo n't let me save upload travel! Device contains no personal information that should have been converted over to MC. Your help to a resolution required Princess but all they could say was reinstall the app be and! Cabins 1 week before a cruise on Princess Cruises, trying to board at same... They transfer the calls to reservations feature on my tablet order and Customize your Medallion '' was unchecked have the! Or change it based on what works or you cruise that has been cancelled than +1 as country. In line, just take it to accept anything other than +1 the... Tripadvisor staff removed this post at the same time getting cruise ready with Medallin... Have tried doing it manually and scanning but to no avail bydestination with slower speedsin like...
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