EBay takes a % of your postage charged, really outrageous. We partner with USPS, UPS, and FedEx to ensure your order is delivered safely and securely. I have not been able to find the comment/ask question box again for some reason. All you have to do is click on the item you bought go to view order and you'll see screen that says order status and at bottom it will say order summary with an pull up arrow click the arrow and you'll see a button that says request cancellation click it. Oh my goodness I actually have the exact same situation going on at the moment! who knows. You bite your tongue and deal with it. For orders using a Mercari prepaid label, the cost of return is covered. Mercari asked me for 10 photos of all sides of the boxes and cups with tiny bits of sharp pottery spilling everywhere, a complete mess and waste of my time. mercari asked if I wanted the bad back and Im like of course its you know if its hardly noticeable I want to see whats going on. I tried to give a different seller a chance but got the same result. They responded with, merchandise was insufficiently packaged and hazardous to return. Also see our guide to selling based on the type of product. Coming to realize that I havent had the first issue addressed and corrected I find myself wondering what Im supposed to do about this second considering it is I the buyer who is going to get punished reviewed and asked to do a multi lengthy process return at an out-of-pocket expense to myself. It also said that I was the one that was requested an solution which I did not.i was told 30 days report mail lost its two weeks.these other sellers are just as worst. Thats freakin terrible. By: Author Olin Wade (Remodel or Move Stuff). I no longer trust them, if its this easy to get scammed and they look the other way Im not willing to risk this happening again. I wouldnt recommend this site. 2nd vendor, 2nd fake .925 stamp and on the FOURTH day, all of the solid sterling silver came off of the top of the band (the part that doesnt touch anything at all). What happens if a seller doesnt ship in the 3 days? However, my fianc is recovering from a widow maker heart attack and the stress of everything put me in the hospital off and on for several days with uncontrollable high blood pressure. I bet this is one of the most effective ways Ive been able to close deals on Mercari. No one would help me and transfer it in another way. As far as other concerns, slow down and read everything. Poor customer service at Mercari for both the seller and the buyer. If you buy a defective item you are screwed. I got my $$$ back after a few days. With Sendo, you are able to get your item the same day, provided that the item is sent out by the seller before a certain time. Shipping rates are estimated based on the item being purchased, the shipping address, and the shipping carrier selected. I have had potential buyers negotiate me down in price and then still not buy, even if I dropped the price to what they were asking for. If a Seller cancels the sale, never ships or sends the wrong item, Mercari cancels the sale as if it never happened, and you then cant leave any Feedback for them. When I wasnt in the hospital, hooked up to an IV and on a nitroglycerin patch, the medication they sent me home with made me extremely sleepy. They took my listing down with no explanation. Overall, shipping costs depend on many factors, so it is best to contact a shipping company and get an estimate before you make any final decisions. After the transaction is rated, no refunds or returns can be made. Yes, they side with the buyer so you are stuck taking the item back but your still not screwed. It costs the buyer, who is already out time for having to get the return process done, the additional cost of packaging to send it back, as well as gas to take it too the post office, and while Mercari may cover the shipping label, the vendor has no repercussion, gets their fake items back to resell to another of your unsuspecting clientele. Most of the times, one of them will buy it. No wonder eBay sellers hate people with PO BOX address. Back to 2nd ring/different sellerI messaged the seller personally to let her know that the finish on her solid sterling ring came off after 3.5 days of wearing it. ', Press J to jump to the feed. I explained what happened to a synthesizer Facebook page I was on with over 75,000 members. Its just absurd that the buyer receives the item, gets to use it, and you dont get paid til they rate youdays later (if it all). For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. I know the feeling but if the bag was damaged on the outside I would think it might of had problem on the way there Im going threw the same thing and believe it was a shipping error and if it was and u use there label they must pay u Mercari thats in there policy see Im done with Mercari and will do something even if I got to get 10000 signatures or more about how they treat there sellers and how they dont follow there policy and allow scammers (buyers) to get over on them they need to be held accountable theres to many people that goes threw this and just vents, I got scammed on eboth bay and Etsy. I agree i. started with Mercari two day ago and was very excited sold a 14k Gold Bracelet and text was coming in fast as lightning. It was a bar of pure silver. Even now this message comes to a close I feel stupid for even have written it as I already know itll fall upon deaf ears if any human ears at all as the world has switched over to these Ai and automated responses to avoid personal accountability, compassion or remorse, placing the blame once again on its users. One final story. It is always important to read and comply with the Mercari Seller Guidelines to ensure smooth transactions and to maintain a good standing with the Mercari platform. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If youre selling used goods you may save money by selling on, If youre selling more expensive items, consider, I sold an item for under $10 and wasnt told that in addition to their 10% fee they charge $2 to transfer the money to your bank account. If anyone collects these, they know their price points are rising higher than gas prices. I agreed to sell some items for a friend. Waited 2 more days and sent complaint to mercari. Payment Processing: Mercari charges sellers a market competitive rate of 2.9% plus $0.30 for each payment received from the buyer. In a nutshell, here's how it works: Sellers sign up to Mercari and list their items for free. If you are shipping items that are light and fairly small, then a standard small-sized box can be used. Press question mark to learn the rest of the keyboard shortcuts. You should file a claim on BBB. And pictures showing the manufacturers genuine leather tag. Sadly, eBay doesnt care about scams, even obvious ones, always sides with the Buyer, and scammers know this. I asked them if this was allowed, and it is. The seller has to ship within 3 days! I wasnt letting this happen. No one would help me and transfer it in another way. To make it happen, we ask that you verify your identity. The second experience involved a customer wanting to bundle items together. Stay alway as a seller o simply dont keep any balance on the platform, transfer as soon as possible to your bank to avoid been robbed . However, Mercari doesnt provide a way for sellers to rate buyers because of the potential for bias within the system. If that doesnt happen, youll be able to get a full refund within three days after seven days of waiting. This wraps up my review for Mercari, I hope its helpful . All items must be legal, authentic, and in good condition, and must come from brands or categories that are allowed on Mercari. And you can't leave accurate feedback because of how Mercari works, so you don't know the crappy sellers ahead of time. Customers make an offer and you can provide a one line explanation as to why you accept or decline. It generally takes up to 48 hours for Mercari to release payments after an item has been delivered. Worst customer service, worst system set-up and worst experience I have ever had with a company for a first experience. But it can slow the payment process. Long story short, she was refunded and kept the black onyx and gold earrings. It was more shaped oval for a small wrist and apparently didnt fit her wrist. Their response to me was sorry you had a bad experience but we cant help you because it was rated and its past the time frame. Life is too short. (I think they should improve this functionality of Mercari). Does Mercari report your sales to the IRS? Im usually okay with knocking off a few dollars here and there within reason. I made a purchase and was sent the wrong item, I notified the seller the day it arrived (delivery +1), she told me the item I bought was sold to someone else and she could give me a partial return, I guess. Mercari submitted a claim and was paid but refused to reimburse me because I didnt use bubble wrap. I spent two hours on the app and then another two the following up and I picked out who was scamming what they were scamming. However, 1 transaction with Mercari was horrible. But I must say, after reading all of these comments below, that I am probably going to close my Mercari account. Lkkillian53@gmail.com, I used Mercari for exactly one day. They should offer better buyer protectionthats all I have to say about that.. Think about it. The only downside was that Never again!! I wish you all the best. I too am not liking what i am seeing here on Mecari . Weve got you covered. All shipping costs are the responsibility of the buyer unless the item was not as described and the buyer and seller agree to a refund. Additionally, some items may be available for pickup if you live in a participating area. Most sellers mark up prices knowing the total will be dropped. You need to call fedex and file a fraud claim. Im never gonna sell anything to people with PO BOX address again. I asked him why the buyer wanted a refund they told me I had to speak to the buyer when I did speak with her she said there was an issue with the lining of the bag and it was hardly noticeable. For more details, check here. I appreciate it!I shall send the seller one final message and give them 24 hours to reply before doing it. Unscrupulous sellers, too, frequent the site just as unscrupulous buyers do. When you want to list or purchase items verified with Authenticate at up to $5,000, well ask you to complete an additional identity verification. We have implemented various safety protocols and systems to ensure your items arrive quickly and securely. I believe the cancellation would go on their account not yours. Sellers can stay on Mercari as long as they remain active. Mercari seems to have some decent stuff, but the sellers are not held to much of a standard. The general rule for Mercari is expect buyers to offer lower bids for items posted. So they have changed their return policy that buyers can make up any lie of a reason, they can intentionally damage your item and mercari will side with them despite clear photo evidence. Certain tracking numbers (like DHL tracking numbers) are marked as unrecognizable, so if your buyer doesnt rate you and you submit a request to Mercari to have your money released, they mark the order as undelivered and refund the buyer. Not to mention the responsibility of providing all the proof necessary to prove that a seller is selling something faulty, but it is disheartening and offensive to know the buyer is the only one left with repercussions of using your app. It happens constantly. Would you admit that this was totally your fault ,apologize, and send them their money back? First-time buyer. Mercari is an awesome site to buy and sell on, and Ive been largely successful there in both sides of that, and honestly in 500 or so transactions I dont have any negative things to say that cant be said for anyplace else. Ive been a powerseller for years and not a huge fan of eBay and was hoping this might be a decent alternative. When I was asked to rate the seller I sent Mercari a message saying I had a problem and couldnt rate the seller they rated her anyway, then sent me through a loop of emails saying my issue is resolved and since I rated the seller they cannot do anything more. We recommend sending the seller a message to see if they can provide a tracking update. They charge $2.00 to transfer money to your bank account only if you choose instant pay. Wtf? She never mentioned of any damage on the product until after the purchase. perfect example I sold a guy a brand-new Funko Pop. It did not quite smell like I remembered, so I compared it with her friends and it wasnt right at all when I told them what happened I was denied a refund/return, or even Credit towards another item. Lets boycott them. So heres a 5% coupon and have a nice day. Flag her account! They know theyre selling lies and dont care. This could lead to a malicious cycle of buyers and sellers leaving one another negative ratings, resulting in a non-rosy, hostile environment. The buyer removed the triple layered protective foam sheets (which was more expensive than the $1 plexiglass sheet), took photos without the protective measures and sent it to Mercari. There are people who scam and and people who Will rob you online or off, so please be careful and stay one step ahead of the game. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. I'm glad I'm not just being impatient. They are now worse then eBay! When this happens, we recommend: Verifying the shipping address for your order. They still approved it. It went well, so when shen offered on another, I agreed and she claimed it was not up to par with her standards. I have shipped close to 100 (93 to be exact) of the same type items (all exact same materials/sizes/packaging with zero issues. Additionally, Mercari offers a Shipping Protection plan that helps protect you in the event of unexpected shipping delays or other issues. If your customer doesn't leave a rating, Mercari automatically gives you 5 stars 3 days after the item was delivered. or it was a gift from my husband and he paid a lot of money! now returning it for no proper reason and they approved her request. There are two big differences with Mercari vs. other sale sites: 1. Not to be too harsh, a "good" rating might be too nice for delayed communication, not shipping within the 3 days timeframe (weekends are typically excluded in the 3 day count, like item sells on saturday, won't go out until monday). Looking to pad your bank account or pay off your holiday debt? I tried to fix it and they told me they cant do anything about it. A lot of scammers on there. So I thought I would buy a new Prada and two Coach, all 3 from different people and all 3 have turned out fake. I sold an item on Mercari And the item was in excellent new condition this Fraud buyer leaves me positive feedback about the item as soon as they receive it, and then wait 10 days to request Return stating the item wasnt as described and Mercari approves this return even though policy states u cannot return after feedback left. I listed a ruby and gold bracelet from the late 1800s. They kept the money fedex paid for damage to my property . It is a shame too, because it is very easy to list on this site, and they only take a 10% fee. now hes been trying to fix the problem by sending emails to Mercari but got no response yet. Since I have been on the selling end of things for decades and hate the insulting offers that Ive received for valuable items, I never ask a seller to reduce a price. Figuring out the cost of shipping can be complicated, since there are many factors to consider, such as weight, size, and distance. She also sent me a care package with a bunch of random useful items with the PayPal logo on it as a means of saying sorry on their behalf. For what its worth, thank you. Your email address will not be published. No communication whatsoever!!! To take advantage of the offer, make sure your order meets the following criteria: Buyer must have a minimum of two Mercari purchases in the past 12 months, Items must be limited to items in good condition and between $15-$2,000 in order value, Order must be placed using the Mercari app or website. Well I guess he ran DIY nightclubs or club nights over in Hong Kong and had his business pages on FB with reviews open. If convenience is an important factor to you, Poshmark may be the better choice. Sellers do not get their money until you get your item and rate them. Theres no going back if you hit the wrong key. WTF??? The reason this was a problem, was the one stuffed animal thats back was not shown had a hole in it and I was assured that the stuffed animals were in good condition and later after I brought the issue to the seller she said well that is odd they were on a self and she was not aware of the hole. They are robbing people. Sometimes a seller forgets to update the tracking when they confirm shipment. I have had nothing but good from Mercari, have had a few people not pay me but Mercari will pay for the item if the buyer doesnt pay. Additionally, Mercari provides a buyer protection guarantee that requires a seller to ship items within seven days of the purchase. Seller mails some sort of piece of long ribbon. Ive never been scammed. Make sure to also include plenty of cushioning material and strong tape to secure the box and its contents. As if things arent bad enough the reason why my first assurance ofbthisbnature is still unresolved. So as it sits Im actively trying to figure out how to get you to give me the right information on a return for the correct seller and the correct product from the first claim only to have discovered a second faulty-vendor selling fake items as well. Found one on mercari; decent price. How are you doing on Bonanza ? My husband recently purchase 3 park of Pokmon cards for my son for $90. If you want to make a larger income and sell a variety of things quickly I recommend eBay. Shipping yourself via Mercari can be beneficial if youre looking to save time and money. I have about 450 sales. Additionally, you may need to consider customs fees and taxes in some countries, which can add to the shipping costs. (Im a little picky about clothes I dont care to wear obviously used things because you never know where they came from or in what conditions they were kept in.) Theres also a $2 fee if a direct deposit transfer is rejected by your bank. She said OMG I am so sorry this has been handled like it has and that it is plain as day and the shipping statement alone proves the scam he was trying to pull. Gold bracelet from the buyer so you are shipping items that are light fairly! To a malicious cycle of buyers and sellers leaving one another negative ratings, resulting in a area... 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