Thank you. My info is: Donald McGarvey 2109 Scarlet Lane El Reno, OK 73036. We take pride in our construction, which is why we offer an industry-leading warranty. It's right after you sign some papers, and you give up your interest money. When purchasing an Extended Warranty, we will collect the following personal information: Your name, address, telephone number, email address and information about the HVAC equipment under the Warranty, including its manufacturer, model number and serial number. And I was told I could wait for Lawrence until he was done. At least 24 houses built by LGI Homes had sliding and shingles ripped off by 51.4 miles per hour winds, despite being designed to withstand gusts of at least 150 miles per hour, according to an inspector hired by Casey Law. If you see problems imagine what you can't see. So in fact, they paid all but $1,000 of the closing cost. We have new construction homes in your area. LGI Homes - Oregon, LLC. Please, I don't know what else to do here, Desired outcome: It purchases, plans and develops land for its new communities and puts streamlined practices into place to cut costs and speed up the homebuying and building processes. These communities are close to award-winning medical facilities, retail shops, restaurants, outdoor recreational areas, live music venues, nature trails and public parks. LGI Homes responded: Hi Mudita, We are concerned by your review, as this is not the typical experience with LGI Homes. Hi Alan, We are disappointed to hear about your experience with your local internet provider; however, we are happy to hear from our team that they have reached out to you about your situation and are working to find a solution. LGI Homes range from $166,000 to $356,000. But when I moved into the house, it wasn't ready because LGI waits until the day of closing to come in and do any kind of punch list or repairs. I get there and basically they couldnt help me! At the end of the day, only having to pay $1,000 of the closing cost was a pretty good deal, especially with the way the market is right now. They were very on top of things when there were issues. To help keep you on track, we've compiled a checklist of some regular maintenance items that need to happen throughout the year. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. He was just very defensive and he was rude about it. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. The whole team made it stress free and answered all of our questions. The flooring was installed over a 1 1/2 day period and was not installed properly. Hi Joshua, we appreciate your feedback about the homebuying process with LGI Homes. Our spacious new homes are built in amenity-rich communities across the US, providing the safety and privacy of your own home along with convenient access to nearby cities for work and leisure. We got pushed back almost a year. LGI homes are pretty basic, but they come with some great upgrades. We can't wait for you to move in and get settled in your community. Thank you. Were just happy we did because of the turnout of how everything ended up. Why do yall waste people time??? Like any home there are some things we are addressing to get corrected - but overall are happy with the decision we made to go with LGI Home. Everybody that's come to visit me so far loves the house. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. I called LGI up and the rep said he could have it done in 30 days, with just about exactly the same window as I had to get something arranged for my family to move into. But good quality so far. Its a brand-new home so you cant get too mad about it. I thought the cost was out of my range and he assured me that it wasn't. Thank you. And the new house was good, so I decided I would do it. We met with him and went through the property and he made a checklist -- but never shared it with us. Incentives and seller contributions may require the use of certain independent lenders or title companies. Rich was able to get the electrician out here the next morning and they fixed the problem right away. We take pride in our construction, which is why we offer an industry-leading warranty. Please call me, we need to get the media involved as well. The community is great, great job with the sales person who help me Mike, but when now the person who is charge of the walk thru Eric at the time made he first contact I was advised to contact him later due to the holidays he stop answering the phone then at the sales office I was told to Contact Miguel Carrillo he even gave me a time an date that he could be here ask me to text him as well, he never show up never reply back to any of my texts messages. It's like LGI got 95% done and then tripped the finish line. Enjoy reading our tips and recommendations. I recommend LGI Homes. Desired outcome: They want to have a meeting with me & the wife to discuss it. Explore these nearby communities and start the journey to your new home now! Brandon was really informative and knew what he was talking about. Horrible sales person. Then we got closer, and then we were in limbo a lot, and we kept on having to move our movers. And he said, Okay. And then the rep called back and double-checked with me that I got what I needed. Was not thrilled with LGI, however Liz in the office in Linda ca was great! When buying a new construction home, expect delays. Martha Rose, Broker. Our team is always looking to improve our processes in order to be more efficient and deliver an exceptional experience for our customers. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of LGI Homes. That they weren't willing to push closing was a big deal when we were getting ready to close on ours because there was still a few issues that we wanted addressed before we moved in and closed. Click the button below to start your journey today! And like Nahon, he and his partner, Kyle Miller, can't get LGI's warranty to kick in. Be the first one to find this review helpful. Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. Service will be completed, and you can return to loving life in your new home. We are happy to hear that overall you had a good experience. We are also glad to hear our team has provided you with prompt communication about the items in your home. It often helps with closing costs. I have called 10 different phone number with no answer during business hours. And all of this is because of people like Thomas and Lawrence. Planks were broken because they were too long when installed. I'd recommend LGI to anyone looking for a new build house. I used Loan Depot as my lender. Download Google Chrome Here. 8770. B.1002074. LGI Homes review: Warranty service not render. He was the one who let me know pretty well into it. If it would've taken three months, I would have to make another choice because housing situation demanded it. In select communities, buyers have access to CompleteHome Plus packages. Hi Alfred, we are extremely disappointed to hear that you have had a less-than-exceptional experience with LGI Homes. LGI didn't let me down in either way. So, that was when my friend went into the office. very frusterating. Wow, good information. Dundee, FL 33838 If you have any other items you'd like addressed by our construction team, please submit a warranty claim to lgihomes.corrigo.com. Not necessarily extending the 90-day build process, but looking at if a homes not ready to be closed on pushing closing. And there was no water boiler. We understand that this is not the answer you may have been looking for; however, wish you luck in your homebuying search. I was satisfied with that. Hi Jennifer, thank you for sharing your experience with LGI. Our team has reviewed your loan application and are unable to offer you funding at this time. Desired outcome: It was very stressful for me mainly because the closing date was not confirmed until two days before. Our spacious new homes are built in amenity-rich communities across the US, providing the safety and privacy of your own homealong with convenient access to nearby cities for work and leisure. We also ensure all reviews are published without moderation. I have a 5 bedroom home with 3 bathrooms. Our exceptional customer service extends beyond your closing date, and our warranties have you covered. That was another thing that Tommy did. I bought my house Dec of 2022. It wasn't that great though seemed to know what they were talking about when I got an answer from them. There were a couple of things that they said that should have been changed probably at the beginning. I have cleaned the snow away (what little there was) from the outside coil and the filter has been changed recently. We are pushing people, Hey, even if it's a little expensive now, you should consider LGI. It's a beautiful house. Learn more about the LGI way Is this your company? He didn't stay for any questions. "Analysis of the construction, performed by independent construction experts retained by various insurers, identify the cause of the siding damage is one or more of the LGI Defendants' failure to ensure the siding is firmly secured into underlying building studs in compliance with building codes and/or product installation requirements and/or the I came over here and I liked the community. I think if you are in the market for a home and are ok working within the parameters of an all-in-one builder, then LGI is a solid option to go with. Their customer service absolutely sucks. There's a section in the back of our yard that and the sod was already dead. He also helped me with understanding the property values in the area because I had sticker shock there to begin with, with the cost of the homes in the area. This was a thought process all along. I had told him specifically where I wanted the house. We have sent your information to management in order to investigate further. But since he was busy, some other representative took over. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the homes other features and amenities. I was happy that he explained that to me. The floor keeps coming up. You need to know the difference between an VA, FHA, and conventional loan BEFORE speaking with the loan officer. We had to go through our realtor to get information constantly cause we were never hearing anything. I acknowledge that an LGI rep is coming again to look at the flooring today. I like the innate craziness of the environment now and where we are. Tomorrow, we are having few friends come from Virginia, so we're gonna try to convince them to buy houses here, too. When we moved in, the back yard was not graded at all! That was completely fine. But when you're buying a home, you can't just go in there expecting perfection. Buyers can browse the website for LGI Home communities in their area and speak to an expert to help find or design the home of their dreams. And he made me understand that I was, and so I was doing it. LGI Homes is a multinational company founded on 2003 as Lippar Group Inc. with its headquarters located at The Woodlands, Texas, U.S. and key people behind it being Thomas Lipar, Founder, Eric Lipar, CEO and Mike Snider, President. Rickie B. Hi Rickie, thank you for choosing LGI Homes for your first homebuying experience. Ready to move into your perfect new home? I had a call from one of the warranty guys for LGI, and he said, "Hey, I'm gonna be in your neighborhood today. Im sure this is not a one-off complaint. Casey Law, representing. And in the beginning, when I asked him, Are we sure we're gonna close on October 27? They said, "It's a hard close date. 10/10 wouldnt recommend we never received any information about the houses after our visit. LGI Homes builds high-quality, move-in ready homes at affordable prices across the United States. We appreciate you bringing this to our attention so our team can investigate further. Because I have to give two months notice to my apartment. So I told him my situation, I have to give them two months notice, so make sure. He kept me informed. NV License No. Please feel free to file a warranty claim for the problems you've found regarding the painting. Ultimately, I had to replace the entire unit outside because it went bad from having been left leaking and turned on. Unfortunately, at that time, I didn't have the down payment so I had to wait. Hi Carlos, we appreciate your review and recommendation. Look very carefully. If I good give a Zero, I would?! That's fine. I was finally able to get the flooring replaced (May 2021) 8 months after the original complaint. LGI Homes is a premium home builder. Homes pictured may not be available at the lowest advertised price and may display upgraded landscaping or decorator items and furniture which are not available for purchase even upon additional payment. He would walk out to the house. Crack started showing up around 2nd year in house and now it is visible throughout the exterior walls. ConsumerAffairs is not a government agency. Call: (386) 388 . I didn't have the cash to pay LGI Homes on July 29th, the day of closing. They gave us a packet of information and said if we decided to own a house, we could talk to somebody else if we had a plan that we were looking for in mind. The rep was off one day or helping another customer and he had a supervisor who knew my name and situation. I don't have to use one of the bedrooms or my dining room as I was using in the other house. THE WOODLANDS, Texas, Feb. 27, 2023 (GLOBE NEWSWIRE) -- LGI Homes, Inc. (NASDAQ: LGIH), in collaboration with its long-time charitable partner Ha Tuesday, 28 February 2023 04:17 GMT Unfortunately, as you stated above, fencing is not covered by our warranty. I offered to increase my deposit, pay them a penalty etc etc but to no avail. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. All the things that you need are here. I closed on November 21st even with some of the things still missing. And the first representative I spoke with on phone, Lawrence, was very friendly. Square footages are approximate and may vary in construction. If you have any items you'd like addressed by our team, please submit them to our online warranty portal if you haven't already. Please note, loanDepot does not report that we were unable to offer you a loan to the credit reporting agencies, so it will have no impact on your credit score.Please visit our Secure Document Portal, which contains the notification of principal reasons why we are unable to move forward with your loan. So far, so good. Hence I reached out to the seller, LGI Homes, to have 1-2 weeks buffer in case my condo sale was delayed. I have been in my home about 100 days and the lack of quality in this very expensive home shows more each day. And David, the rep, was right there. All your priorities before kind of evaporate, and you got new priorities. The homes are very well insulated and come with a great HVAC system as well. If you notice defects after the fact, submit a work order on the website. It was very weird. This was back in February 2021. They were apprised of my situation. I bought my new build LGI home in November of 2019. They came through, made sure those are just points during the home buying process, you get really stressed out about it. But every time we turned around, we didn't even have enough time to go and look at houses before they were sold. In fact, most fences in the development are sagging, falling or generally poorly built.LGI knows its shoddy build but will do nothing about it. Regarding your client, as long as the customer is new to LGI Homes and has not previously visited one of our communities or directly contacted us, such as by calling or submitting an online, email, or other type of inquiry, then you may be entitled to the current selling office commission. It goes from one side of the wall to the other side, Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. WV Martha Rose, Broker. It was one of the other builders. But on the flip side, the LGI finance side was very good. Click the button below to start your journey today! My sales guy, Tommy, was marvelous. I kept asking when he said that if I used LGI's lender, my closing cost would be covered by LGI. Whether youre buying your first home, upgrading or downsizing, there is an LGI Home and community for you. I cannot in good conscience recommend LGI homes. While our homes are built to the highest quality standards, we recognize that occasionally repairs are needed within the warranty period. We went ahead and signed the papers. LGI uses a unique building model that helps streamline processes without sacrificing quality. No need to worry, weve got you covered! It was not done. Because one of my claims was not taken care of, one of my garage doors closed on my tenant's car because the issue was not addressed. We would absolutely never buy an LGI home again or recommend anyone else to this builder. Here are 8 tips for writing great reviews. . LGI used good materials like hardy plank on the outside of the house. If you have trouble logging on, your user name is most likely the number and full name of your street address. Thanks for reading! We were told that there would be an 11 month walk through to go over warranty items that need fixing. He did the walkthrough of the house. Richard Day The drain line was also clogged with what they said looked like drywall dust. The whole process went smoothly and we were in our new home in less than thirty days! He responded back and said, I am not at work, ask on Thursday. Congratulations on your new home and thank you for choosing LGI Homes! With LGI Homes, you may qualify for no money down financing. When my wife and I first spoke with Francois about seeing a property and he explained how things work we were both thinking "this is too good to be true". CAL DRE #02064225, LGI Realty - California, Inc. LGI Realty Minnesota, LLC. Hyphen Solutions' electronic Warranty Management is the comprehensive solution for managing homeowner warranty requests. Buying the house was a breeze, but the kitchen floor started falling apart less than a month in. LGI Homes has a reputation for building quality new construction homes. Copyright 2023 LGI Homes, Inc. All Rights Reserved. Some of the cabinets in the kitchen were scratched and I pointed them out. Please send your information and a brief summary of your question to customercare@lgihomes.com so that we can point you to the correct contact. I was told they would all be fixed the next week. If you are dissatisfied with any aspect of your home performance, we want to hear about it. Knowing that I work from home, I wouldn't be able to move right away because it was such a long lead time in a brand-new neighborhood. About Reviews Gallery Locations LGI Homes I put a lot of money to move here I guess no value there! LGI told us that it was gonna be about a six-month turnaround. It felt like he was trying hard to make me back out of the deal. I have a split in one of the bedrooms in the slab from one wall to the other side where the window is. And my apartment went back to rent November 25th. All of these things were never communicated with us. I was told they would all be fixed the next week. Desired outcome: Im sure this is not a one-off complaint. Thank you. Thank you. It was a major repair. Even if it was delayed, if there were communication, like, Hey, Sai. Please go through. And he gave me a keychain and pen, and he left. Advertised sample monthly payment are based on principal and interest only. And he told me all the things I needed to take care of for the first year. Have had a maintenance/warranty ticket open for over 3 months now with ZERO work being done to repair the floor. Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. But it is May, 2022, and almost nothing has been done. We appreciate your patience and invite you to submit all items to our online warranty portal if you haven't already. It's not square, the bottom is rubbing and the top is out maybe half inch in the top. Homes pictured may not be available at the lowest advertised price and may display upgraded landscaping, decorative items, suspended lighting, furniture and enhanced interior paint which are not available for purchase even upon additional payment. The house was brand new upon move in. Thank you. Thank you for choosing LGI Homes Active Adult. When installed construction, which is why we offer an industry-leading warranty ready to closed! Finance side was very friendly time, I had told him specifically where I wanted the house has you... Process went smoothly and we kept on having to move in and get settled your! Information about the houses after our visit outcome: it was very good Thomas and Lawrence pointed out! 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